Tag: customer service
April 14 (TravelAndy): Australian flagship carrier Qantas has switched on inflight Wi-Fi for customers travelling on board its internet-capable Boeing 737-800, offering fast, free connectivity on Australian domestic flights.
Following months of performance testing, Wi-Fi will now operate in beta mode on a single Boeing 737 aircraft, so customers can test it out for themselves on selected flights while Qantas continues to fine-tune the system.
Testing is expected to be complete by mid-year, and from there installation of the technology is expected to begin on Qantas’ domestic fleet of Airbus 330s and Boeing 737s. The roll-out across 80 aircraft will be completed at the end of 2018. Continue reading Qantas switches on free in-flight Wi-Fi
February 21 (TravelAndy): In order to facilitate emergency travel for common passengers, Indian Railways has introduced a special initiative which will cater to confirmation of tickets for any one in need.
The southern division of Indian Railways has started a helpline service, which will make emergency quota facility available to everyone, The Times of India said.
Though it is available for anyone in need, preference will be given especially to soldiers travelling at urgent notice, elderly, people who are unwell, solo women traveller, pregnant women, students travelling for interviews and children who need emergency assistance. Continue reading Emergency train tickets introduced in South India
February 8 (TravelAndy): Icelandair has announced a service as part of which the airline will offer passengers a “stopver buddy” during their stay in Iceland free of cost.
A stopover buddy is an Icelandair employee, who will accompany a passenger, for free, on adventure tours and travel experiences. The appointed person will act as a local tour guide for the visitor.
The selection of stopover buddy can be made on the basis of a traveller’s interest that can include culture, lifestyle, food, and even health. Continue reading Travel Iceland with a ‘stopover buddy’
January 30 (TravelAndy): Jet Airways has announced the fare lock feature that will allow a passenger to retain a fixed price, before purchasing the ticket at a later date.
This feature will allow a customer to retain the selected price for a period of 72 hours, before purchasing the ticket.
The fare lock feature will be applicable on all flights operated by Jet Airways. It will be available on the airline’s online booking platforms and mobile apps for a charge. Continue reading Jet Airways introduces ‘fare lock’ feature
October 31 (TravelAndy): In order to provide hygienic and quality food to train passengers, Indian Railways has launched e-catering service in 45 stations and 1,516 trains through Indian Railways Catering and Tourism Corporation Ltd (IRCTC).
IRCTC is a subsidiary of the Indian Railways and handles the catering, tourism and online ticketing operations of the railways.
Christened ‘Food on Track’, this service can be availed at the official website www.ecatering.irctc.co.in, calling 0120-2383892-99 or the toll-free number 18001034139. Passengers can also pre-order their meals by sending an SMS to 139. Continue reading Indian Railways starts e-catering service